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Still got questions?
Still got questions?
Frequently Asked Questions
Check-In and Booking Process
Check-in and check-out
How do I check in?
My departing flight is delayed, can I stay in the sleep station until the flight departs?
Bookings
How will I receive my booking confirmation?
How do I know which location to book?
Do I need to book in advance?
Can I change my booking?
How far in advance can I book entry?
Locations & Accessibility
Can I get from one Dubai (DXB) sleep station to the other?
Can I get from one Doha (DOH) sleep station to the other?
Are children allowed in the sleep station?
Customer support
How do I cancel my reservation?
I have a Priority Pass, LoungeKey or Dragon Pass membership; can I access the sleep station?
My arrival flight is delayed and I’m going to be late entering the sleep station, is this an issue?
Facilities
Are the sleep stations quiet?
Do the sleep stations have toilets and showers?
Are the pods and cabins soundproof?
Can the doors of the pods and cabins be locked from the inside?
Do you have Wi-Fi?
Got more questions or need special assistance?
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