Sleepover FAQs

Sleepover FAQs

Frequently Asked Questions
At Sleepover, booking and check-in is a smooth experience, with the flexibility to book rooms online via the Sleepover website, or once you arrive at the airport. Upon arrival, you will be greeted by a member of the reception desk who will support with check-in and escort you to your space.
Check-in and check-out
Make your way to the Sleepover sleep station, where you will be greeted by a member of our reception team, who will check you in and show you to your sleeping pod or room.
Subject to availability and additional charges for the extra time spent.
Bookings
Your booking confirmation is sent to the email address that you provided, and you should receive this once your payment has been processed.
We recommend the location you are arriving at or departing from. Our lounges are located no more than a 30-minute walk from the departure gates within the same terminal. We’re unable to suggest a location due to gate numbers not being released in advance
No you don’t have to, but to avoid disappointment we strongly recommend booking in advance.
To modify your booking please email us via the below details. This is subject to availability and may incur extra charges due to our rates varying at each location.
reservations.dxb@airport-sleepover.com (Dubai)
reservations.doh@airport-sleepover.com (Doha)
reservations.lim@airport-sleepover.com (Lima)
There is no limit for how far in advance you can make a booking at one of our Sleepover sleep stations.
Locations & Accessibility
Emirates, Air Canada and select flydubai flights operate from A/B/C-Gates of T3 (Terminal 3). Travellers can move freely between all gates. flydubai and some low cost carriers mainly use T2 (F-Gates). All other airlines use T1 (D-Gates). Guests from T2 best use our B or C-Gates sleep stations, those from T1 should stay at D-Gates. Transfers between A/B/C and D-Gates involve a shuttle bus and security check.
All airlines use both South and North Node gates and gate numbers are not known in advance. All passengers can you either of our locations which are 10-20 minutes walk apart. Alternatively guests can also use the shuttle train between North and South reducing the travel time to 10-15 minutes.
Yes, but please respect other guests and keep the noise levels down.
Customer support
Kindly email us on the below addresses your cancellation request, quoting your Reservation/Tax Receipt number:
reservations.dxb@airport-sleepover.com (Dubai)
reservations.doh@airport-sleepover.com (Doha)
reservations.lim@airport-sleepover.com (Lima)
Yes, only as a walk-in guest (no pre-bookings). Please check your membership entitlement via their website or contacting them directly.
If there are any delays to your flight, kindly advise us before your check-in time as we only hold spaces for 1 hour after the check-in time unless we are notified via email on:
reservations.dxb@airport-sleepover.com (Dubai)
reservations.doh@airport-sleepover.com (Doha)
reservations.lim@airport-sleepover.com (Lima)
Facilities
Yes, as much as a busy airport environment in our location and our guests allow. We operate all sleep stations as a quiet zone and kindly request our guests to refrain from phone calls, loud talking and any other source of noise. If required, ear plugs are provided free of charge to all our guests.
Showers are available at Sleepover Dubai Terminal 3 B-Gates, Terminal 1 D-Gates, Doha North Node and Lima Jorge Chavez International Airport. Toilets are available within the lounge at DXB Terminal 3 B-Gates, Doha North Node and Lima Jorge Chavez International Airport.
No, the pods and cabins are not fully soundproof.
Yes, the majority of our sleep options are lockable from the inside including our FlexiSuite, Double Cabin, Bunk Cabin, Family and Family Bunk Cabin, Single and Double Cabin.
Yes, but this may be our own Wi-Fi or the airport’s Wi-Fi. Please note: Voice and video calls with some applications via Wi-Fi are not permitted in certain countries.
Got more questions or need special assistance?
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